AI search and digital assistants
Bring your brand’s voice to life
Deliver personalized support that moves customers forward in their journey with your brand
A personalized way to support customer journeys
With AI search and digital assistants, your brand can interact with your audience in real-time. Not just with static webpages or generic, script-based chatbots, but with intelligent conversations that adapt to each visitor. These AI agents create a unique journey for every user, while consistently reflecting your brand’s personality, values, and standards across all touchpoints.
increase conversions
Turn your static content into dynamic conversations
Introduce conversational experiences that understand what users are asking and respond with direct answers (no endless lists of links or frustrating dead-ends in the conversation!) Whether someone engages using text, voice, or images, the AI agent will provide them with answers, recommendations, or the next best step.
By opening up more pathways to explore, you enable users to find what they need faster and easily take action, resulting in more conversions and stronger trust.
Incorporate REAL-TIME DATA
Give your AI agent the tools to take action
Connect your digital assistant to third-party systems, like your CRM, ticketing platform, inventory management system or appointment scheduler. This allows the assistant to pull live data into the interaction and accurately respond to questions like:
- “Is this available in size medium?”
- “When will my package arrive?”
- “Can I get a copy of my last invoice?”
- “Book a room for two at 7pm tonight”
These integrations extend search and chat experiences beyond basic Q&A by helping users complete tasks, like booking a reservation, processing a return, or updating account details.
Make every touchpoint more effective
Increase revenue
Help users find the right products or content faster with AI search and chat that understands how people naturally ask questions. With AI features like, product comparisons and call-to-action buttons built into responses, visitors are more likely to take the next step.
Boost engagement
Personalize responses based on user context, preferences and purchase history. Whether it’s a first-time visitor or a returning customer, every interaction feels relevant and is delivered in your brand’s voice to guide users to what they need.
Lower support costs
Automate answers to repetitive questions by pulling in your existing content to provide 24/7 support to user questions. That means fewer support tickets, quicker response times, and more capacity for your team to focus on other priorities.
What does an AI agent look like at your organization?
Success looks different for every organization, from increasing student enrollment or improving patient access, to handling more customer requests or collecting more donations. Explore how organizations across industries are using AI search and assistants to make their brands easier to navigate and more responsive to what their audience members need.