ai12z Use Cases
Explore different ways organizations use ai12z
Put AI to work across your organization
ai12z helps organizations improve how their customers, employees, partners, and other audiences find information and interact with their brand. With one platform, organizations can improve how they are discovered in AI search, help website visitors find answers and accomplish their goals, and make it easier for employees to access information across internal systems. They can start with the use cases that will have the greatest impact and expand over time.
AI Optimization
Measure and improve your AI visibility
Organizations use ai12z to understand and improve how their brands appear in AI-generated answers across ChatGPT, Gemini, and other AI search tools.
See where your brand is mentioned, recommended, or cited, where competitors appear instead, and what influences those answers. Then get a prioritized action plan to strengthen your visibility and reach more potential customers who are starting their search in these AI systems.
- Reach more potential customers earlier in their search
- Increase your visibility compared with competitors
- Increase referral traffic from AI sources
Digital Concierge
Help your visitors accomplish their goals
ai12z lets organizations add AI search or a digital assistant to their websites, creating a digital concierge that helps visitors find what they need and take the next best step. Instead of navigating menus or searching page by page, visitors can ask questions in their own words. The digital concierge uses their context to answer questions, help them compare options, and guide them to the pages, tools, forms, or actions that move them forward.
- Personalize experiences with adaptive web pages
- Guide visitors toward options that match their needs
- Help visitors complete tasks with embedded forms and actions
Customer Support
Help customers resolve issues
ai12z provides conversational support that can understand an issue and collect relevant details. It can then guide the customer to a solution, take action through connected systems, or transfer the conversation to a support representative with the context already collected.
- Resolve issues faster with personalized, 24/7 support
- Increase self-service and reduce support requests
- Transfer conversations without making customers repeat themselves
Intranet
Improve employee productivity
ai12z helps employees find answers and resources across an organization’s intranet. With AI search or a digital assistant, employees can quickly locate the right document, policy, announcement, or answer, reducing time spent searching and routine questions directed to internal teams.
- Give employees quick access to current, approved information
- Reduce time spent searching for documents and policies
- Reduce routine questions directed to HR and IT
we are here to help
Frequently Asked Questions
Find the answers you are looking for by browsing through a number of questions we get asked a lot.
Can we start with one use case and expand later?
Yes. You can start with a focused use case and expand your ai12z implementation over time as your needs evolve. For example, you might begin by adding AI to your existing website search, then later introduce a digital assistant or connect additional systems and data to support more advanced use cases.
How do I choose a use case?
Choosing a use case for the ai12z platform depends on your specific business needs and goals. Since ai12z is versatile and can be tailored across different industries and functions, you might start by identifying areas where AI can add the most value, such as improving customer engagement, automating internal workflows, or enhancing employee support. Consider these steps:
Identify key pain points or opportunities in customer or employee interactions.
Choose a use case that is manageable to implement initially but has clear benefits.
Plan for phased growth, starting with simple AI copilots and expanding to more integrated solutions over time.
This approach helps you start effectively and scale AI capabilities as your needs evolve. You can also reach out using the 'Get a Demo' form on our website to discuss your ideas with a member of our team.
Can ai12z support use cases that require real-time information?
Yes. ai12z can connect to APIs, databases, CRMs, product catalogs, and other business systems to access current information when it’s needed. This allows experiences to incorporate real-time data such as product availability, account information, pricing, order status, or other information that may change frequently.
Can ai12z be used for both customer and employee experiences?
Yes. ai12z can support customer-facing experiences such as product discovery, customer support, and guided website experiences, as well as employee-facing use cases such as answering questions about company policies, IT, HR, and internal resources.
Can ai12z support authenticated or customer-specific experiences?
Yes. ai12z can connect to your CRM and other business systems to use customer-specific information within an experience. This can include data such as account information, purchase history, preferences, or other relevant customer data, allowing the experience to provide answers and recommendations based on the individual user.
Can ai12z support both public and private information?
Yes. ai12z can use public content, such as information on your website, alongside private information from connected systems such as your CRM. For authenticated experiences, it can use customer-specific data to provide personalized information while using access controls and security measures to protect private data.