We support the following Large Language Models (LLMs):

• Azure OpenAI: several models

• Meta Llama: several models

• Anthropic Claude: several models

• Google Gemini: several models

OpenAI GPT-4.1-mini is the most popular

The OpenAI solutions are hosted on Microsoft Azure.

We support more companies’ large language models than the above, including ‘Bring Your Own Fine-tuned Model.’

A token can be understood as a part of a word used in language processing. For English, one token roughly equals four characters or three-quarters of a word. To give you an idea, 1,000 tokens are about the same as 750 words. 

‘Completions’ are when our agent answers a question or completes a workflow step. The pricing is based on your subscription selection. If you are in development mode, you can use a pay-as-you-go model, where the number of tokens used in both the question (input) and the copilot’s response (output). This ensures you are charged fairly for the actual usage.

Our trial period is for 30 days.

Implementation timelines vary based on deployment complexity. Many organizations can launch a focused AI search or digital assistant experience within hours or days. More advanced deployments involving multiple business units, integrations, governance requirements, or custom AI experiences may require a phased rollout approach.

ai12z subscriptions are purchased as annual subscriptions and paid up front for the year. We do not bill month to month.

The monthly amount is shown to make it easier to compare plan costs, but subscriptions are invoiced and paid annually.

Yes. ai12z supports payment by purchase order. Once the purchase order is processed and payment is received, services can go live.

Service begins after payment is received. For purchase orders, this means the subscription is activated once the invoice has been paid.

The subscription is for a full annual term. If a customer stops using the service before the end of the year, there is no monthly credit or refund for the unused portion of the annual subscription.

No. ai12z does not currently offer month-to-month subscription billing. Subscriptions are annual and paid up front.

A vector doc is a piece of content that has been ingested into ai12z and converted into a searchable AI-ready format. This allows the agent to retrieve relevant information when answering user questions.

Examples of vector docs may include:

Other ingested content sources

Web pages

PDF content

Help articles

Knowledge base articles

Product pages

Documentation pages

Not always. Depending on the size and structure of the content, a single page or file may be split into multiple vector documents so the AI can accurately retrieve the most relevant sections.

Vector docs determine how much content can be indexed and searched by the ai12z agent. For example, if a plan includes 5K vector docs, that means up to 5,000 AI-searchable content units can be stored and used by the agent.

The vector doc limit applies to the entire organization, not to individual agents. All agents within your organization share the same pool. You can view your total vector doc usage across the organization in Organization Settings.

Yes. The agent count includes all agents, including production, staging, testing, and development agents.

A separate development agent counts as an additional agent. If your plan includes 1 agent, it covers one total agent environment. To add a development, staging, or testing agent, you would need to upgrade by adding an additional agent or moving to a larger package.

This message appears when the agent is not licensed for Production use. This usually means the agent is currently in Pay As You Go development mode or is part of a free 30-day trial.

Yes. Pay As You Go allows you to build, configure, test, and evaluate the agent in Development mode. It is not intended for Production use.

Yes. The free trial allows you to test ai12z before purchasing a paid subscription. During the trial, the agent is not considered a paid Production agent.

Yes. The free trial allows you to test ai12z before purchasing a paid subscription. During the trial, the agent is not considered a paid Production agent.