Turn questions into action
AI search and chatbots for websites
A digital assistant that embodies your brand
With ai12z's platform, you can build generative AI-powered digital assistants that activate the voice of your brand across every digital interaction. These assistants might look familiar in the form of a search bar or chatbot, but they reinvent how users navigate your content and take meaningful action. With call-to-action buttons, embedded forms, out-of-the-box and custom integrations, and more, your brand can move users forward in their customer journey.
Design digital assistant experiences without code
Design digital assistant experiences that feel intentional from the very first interaction. ai12z automatically generates a welcome screen for your digital assistant, then gives teams full control to refine how it looks, behaves, and guides users.
Automatically generate a chatbot
Analyzes your website to create a branded chatbot experience, including welcome messaging, panels, and call-to-action buttons.
Vibe coding experience designer
Use natural language in a WYSIWYG environment to design your digital assistant, including panels, calls-to-action, forms, carousels, branding, and integrations.
Experience controls for search and chat
Deploy your digital assistant through AI search and chatbot controls. Easily configure whether you want traditional search result links along with your AI answer.
24/7 customer support
Traditional search forces users to go through a long list of links. That can become a frustrating experience and they abandon your website. Why not provide them a direct answer to their query?
With two of the most advanced generative AI frameworks: RAG (retrieval-augmented generation) and ReAct (reasoning + acting) working with integrations to tap into real-time data, your digital assistant uses your organization's content to answer user queries and provide relevant responses.
Conversational
Understands context, past conversation history, intent, and nuances in conversations, and will deliver human-like responses.
Structured data handling
Processes and retrieves structured data from databases, spreadsheets, and APIs, to support accurate, real-time responses and smarter automation.
Multichannel
Communicates with users across various platforms, from your website and mobile app to channels like Meta and WhatsApp.
Personalize every interaction
Present users with a personalized experience, answering their exact questions and providing them with calls-to-action to move them further along their customer journey. Your AI assistant will be able to suggest products or services that fit your customers' needs, and can execute complex tasks, acting as a personal concierge.
Multilingual
Understands multiple languages so you can communicate with your worldwide visitors.
CRM connectors
Adapts to each user by connecting to your CRM, using purchase history and recorded preferences to personalize interactions.
Geolocation
Surfaces nearby stores or location-based results.
Easy setup and integration with your systems
Our platform offers direct and secure integrations with top enterprise applications to personalize the user experience. Designed for extensibility, it empowers you and your development partners to improve functionality by adding your own custom widgets and connectors.
CMS synchronization
Sync your CMS content through connectors with WordPress, Drupal, RWS Tridion, Magnolia, Optimizely, and others.
Link to content repositories
Drag-and-drop product documentation, internal sales materials, and more into the system, or integrate with platforms like Google Drive, Box, Dropbox, etc., using connectors to upload existing content.
Live agent escalation
Connect your customer support systems to support a cohesive hand-off to a live agent for topics and scenarios that require a human touch.
AI features that lead to more customer engagement
Make every interaction more dynamic and user-friendly with ai12z features that take responses beyond basic Q&A. Whether it’s helping users navigate to the right content, including images in the conversation, or guiding them to the next step through a call-to-action, these interactive features keep your customers and prospects engaged and help them take action.
Integrations power digital assistants with real-time data
Integrations connect your digital assistant to third-party systems, enabling it to retrieve real-time data and perform personalized tasks for site visitors. Whether it’s checking a support ticket, making a reservation, or accessing CRM records, these integrations allow assistants to go beyond basic Q&A.
Organizations can also create custom integrations by connecting to any JSON REST API or GraphQL endpoint via webhooks - extending ai12z’s capabilities to work with virtually any backend system.
Image AI: a picture is worth a thousand words
Engage with a digital assistant on a brand’s website to not only get answers but also see images that bring those answers to life. With Image AI, users can visualize information, making interactions more immersive and informative.
Comparisons
Help your customers make informed decisions with product comparisons. When visitors are unsure which option to choose, they can simply ask the chatbot to compare multiple products side by side.
Powered by the ReAct framework, the AI retrieves and analyzes product details in real time, generating side-by-side comparisons.
Scrolling lists and carousels
Make it even easier for users to browse multiple options with scrolling lists and carousel sliders. When retrieving multiple items, such as restaurant recommendations, event listings, or theater performances, the digital assistant can display results directly to the client in this dynamic view.
Embedded forms
Easily capture leads and book reservations through dynamic, user-friendly forms. Create multipage forms with responsive design, dynamic time slots, multimedia elements, inline help, various input types (text, dropdowns), and the ability to connect with backend systems.
Calls-to-action buttons
Inserting the right call-to-action button at the right time allows your users to immediately take the desired action (“Buy Now,” “Book a Demo,” “View Related Products,” “Book a Reservation,” “Sign Up for Event,” etc.) instead of having to navigate through multiple steps or pages. This will likely increase your conversion rates and drive business outcomes, in addition to enhancing engagement and retention.
eCommerce
Guide users from product discovery to purchase right within the conversation. The assistant connects to platforms like Shopify and ticketing systems to support real-time browsing, transactions, returns, and even generate PDFs like tickets or return labels.
Analytics that provide actionable insights
Track user engagement with key metrics like total questions asked and peak inquiry times. Get user metadata for deeper behavior insights and geographic data to understand where your users are, helping you tailor your strategy to diverse audiences.