Artificial intelligence has come a long way, and generative AI is now a key driver in advancing business results. But enterprises often don’t know where to start. Two significant areas where you can leverage generative AI are on your website to convert visitors into customers and on internal apps to improve employee efficiency.

Today, we’re excited to announce ai12z’s copilot platform. This platform enables you to create AI-powered chatbots, search tools, and copilots, answering questions from prospects, customers, and employees, and helping them in task completion.

The image is a composite of various virtual assistant interactions, showcasing a digital personal assistant providing services like checking PTO balance, booking seats for a show, flight status updates, and parcel delivery tracking. There's a dialog about PTO balance with a suggestion of taking six days off, a confirmation of reserved seats for a West Side Story show, a notification of a flight taking off at 10 am, and an update that an order will arrive on Tuesday. Each service is represented with a corresponding graphic, such as a calendar, airplane, theater tickets, and a parcel, creating a centralized assistance experience.

ai12z’s copilot platform acts as a digital personal assistant:

What’s a “copilot?”

A copilot, also known as a digital personal assistant, goes beyond what traditional chatbots offer. While it may resemble a chatbot with its conversational interface, its use of generative AI makes it much more advanced. Essentially, generative AI ‘generates’ content, whether text, audio, images, video, or even code. More importantly, it acts as a reasoning engine, understanding user intent and context. Our platform combines a large language model (such as OpenAI GPT-4, Amazon Bedrock, etc.) with your organization’s unique content.

Answer questions on your website

Visitors come to your website seeking information about your products, services, or solutions. Those visitors are potential leads, and getting quick, accurate answers to their questions is key for converting them into loyal customers, advocates, members, or donors. Without prompt responses, they might turn to competitors.

ai12z’s copilot platform will help your customers and prospects find what they’re looking for:

A file upload modal prompting to "Select a file" by dragging and dropping, with a backdrop of document icons such as a Word doc and PDFs, and images representing file types or uploads, indicating a user-friendly interface for adding files to a system.
A customer service chat interaction where a customer asks, "Can I change my shipping address after placing an order?" and receives a reply, "Yes! You can update the shipping address within 2 hours of placing your order." The chat bubbles are accompanied by profile icons, indicating a conversational exchange between a customer and a representative.
A flowchart depicting order fulfillment steps: starting with "Process Orders," leading to "Verify Inventory," then to "Coordinate Shipping," and concluding with "Update Order Status." The steps are represented by various shapes connected by lines, indicating the sequence of operations.
The image shows a statistics dashboard with two counters: one displaying "582 Questions Answered" with a thumbs-up icon, and another showing "14 Questions Not Answered" with a thumbs-down icon, both set against a teal background.

Elevate online experiences with a copilot

A copilot does more than just answer questions; it actively assists in task completion – such as filling out forms, recommending products, or facilitating purchases. This not only leads to a personalized journey for each visitor on your website, thereby improving conversion rates, but also significantly enhances customer satisfaction:

The image is of a customer service chat where a customer states they ordered a blue sweater but received a green one. The representative responds with a solution, offering a prepaid return label and confirming that the correct blue sweater will be sent via express shipping. There's an image of the blue sweater and a "Get Label" button provided, likely for the return. The customer thanks the representative, indicated by a chat bubble with "Thanks!" and an accompanying profile picture of a smiling person wearing a yellow sweater.
The image features a virtual assistant interaction where an individual is asking for materials to prepare for a pitch in the automotive industry. The assistant responds with available case studies and a competitor analysis to aid in the preparation, highlighted by a graphical representation of a modern car and document icons, suggesting a data-driven approach to the task. Elements such as "Drive business results" and "Automotive Trends" suggest the types of materials that are being offered to assist with the pitch.

Answer your employees’ questions and automate internal workflows

Free up your team’s time from repetitive inquiries and content searches. Whether it’s sales needing quick access to product content or IT dealing with frequent queries about passwords and software installations, our copilot streamlines these processes:

Interested in learning more? Take a look at our platform or reach out to discuss your enterprise’s specific use case. Plus, we’re offering a 30-day free trial to get you started. We’re excited to show you how generative AI can transform your business.

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