Artificial intelligence has come a long way, and generative AI is now a key driver in advancing business results. But enterprises often don’t know where to start. Two significant areas where you can leverage generative AI are on your website to convert visitors into customers and on internal apps to improve employee efficiency.
Today, we’re excited to announce ai12z’s copilot platform. This platform enables you to create AI-powered chatbots, search tools, and copilots, answering questions from prospects, customers, and employees, and helping them in task completion.
ai12z’s copilot platform acts as a digital personal assistant:
- On your website: Guiding customers and prospects through their journey, whether they’re seeking information or making transactions.
- For your internal team: Handling your employees’ time-intensive tasks, from answering their queries about IT, HR, or even assisting in sales calls.
What’s a “copilot?”
A copilot, also known as a digital personal assistant, goes beyond what traditional chatbots offer. While it may resemble a chatbot with its conversational interface, its use of generative AI makes it much more advanced. Essentially, generative AI ‘generates’ content, whether text, audio, images, video, or even code. More importantly, it acts as a reasoning engine, understanding user intent and context. Our platform combines a large language model (such as OpenAI GPT-4, Amazon Bedrock, etc.) with your organization’s unique content.
Answer questions on your website
Visitors come to your website seeking information about your products, services, or solutions. Those visitors are potential leads, and getting quick, accurate answers to their questions is key for converting them into loyal customers, advocates, members, or donors. Without prompt responses, they might turn to competitors.
ai12z’s copilot platform will help your customers and prospects find what they’re looking for:
- AI-powered search: Provides detailed summaries in response to search queries, not just links.
- Instant Q&A chatbot: Offers immediate solutions for customer queries regarding your offerings.
- Natural language understanding: Interprets the meaning and context of queries for human-like responses.
- Guardrails and brand guidelines: Prevents hallucinations and ensures responses are accurate and relevant to your business.
- Multilingual capability: Responds in the user’s language for better engagement.
Elevate online experiences with a copilot
A copilot does more than just answer questions; it actively assists in task completion – such as filling out forms, recommending products, or facilitating purchases. This not only leads to a personalized journey for each visitor on your website, thereby improving conversion rates, but also significantly enhances customer satisfaction:
- Personalized experiences: Integrates with your CRM to provide tailored recommendations based on user history and preferences.
- Enhanced customer support: Understands and assists in user inquiries, aiding in purchases, providing product information to lower return rates, and offering informed suggestions.
Answer your employees’ questions and automate internal workflows
Free up your team’s time from repetitive inquiries and content searches. Whether it’s sales needing quick access to product content or IT dealing with frequent queries about passwords and software installations, our copilot streamlines these processes:
- Internal FAQs: Quickly addresses routine employee questions.
- Sales enablement: Provides instant access to product details and customer insights for effective sales calls.
- Workflow automation: Boosts efficiency and streamlines processes within each team.
Interested in learning more? Take a look at our platform or reach out to discuss your enterprise’s specific use case. Plus, we’re offering a 30-day free trial to get you started. We’re excited to show you how generative AI can transform your business.