Streamline information navigation
AI search and assistants for life sciences
Modernize how you engage with your audience
Life sciences organizations serve a range of stakeholders, from healthcare providers to patients, looking for quick access to reliable information to make informed care decisions. But traditional search methods can be frustrating, and standard AI-generated answers aren’t always reliable, presenting greater risks of misinformation and regulatory non-compliance.
ai12z’s AI search and assistants offer a smarter, more secure way to surface relevant information for visitors engaging with a life sciences organization online. It assesses interactions in real-time to determine whether to guide users to approved content or generate a direct answer.
Quickly guide healthcare providers to drug and device information
Healthcare professionals (HCPs) often turn to life sciences organizations for quick support with prescribing guidelines, safety updates, device instructions, and more. However, traditional search methods can be time-consuming. With an AI assistant, clinicians can ask their questions and instantly get directed to authorized resources within your organization’s ecosystem.
Unlike other generic AI models that generate answers based on broad training data (often without verifying accuracy), ai12z ensures clinicians are directed only to authorized, up-to-date resources from your organization’s ecosystem.
Adverse event detection & reporting
AI can detect when someone is asking a question that contains an adverse event.
Capturing adverse event data is essential for patient safety, regulatory compliance, and clinical research. However, challenges in understanding the reporting process and locating the appropriate form often result in underreporting.
ai12z’s digital assistant reduces these barriers by surfacing the relevant forms directly within the conversational experiences. Users are guided through the process of logging the event and provided with contextual instructions to ensure accurate and complete reporting.
Built for life sciences: secure, compliant & customizable
Life sciences organizations work with highly sensitive data, from proprietary drug formulations to confidential regulatory submissions and patient trial data.
ai12z is built with your security considerations in mind. Our platform allows your organization to create a compliant yet effective AI assistants experience with customizations for your audience. It integrates with Veeva, Salesforce, EHRs, and internal knowledge management systems, keeping all proprietary data in a secure, controlled environment.
Features fit for life sciences organizations
Contextual understanding
ai12z can distinguish a clinical query from an operational or logistical one. You can define the guidelines for how the digital assistant responds based on each with clinical and scientific questions routed to validated, peer-reviewed sources or internal regulatory databases, while non-clinical inquiries can be answered instantly using real-time organizational data.
Calls-to-action
The system helps users take the next step, whether that’s starting a process, finding the right resource, or completing a task, directly from the chat or search interface. It reduces the need to switch tools or ask for help, making it easier to keep work moving.
Smart integrations & security
The ai12z platform can integrate with your EHRs, LIMS, regulatory databases, and internal knowledge management systems. We automatically filter out Protected Health Information (PHI) from logs and ensure continuous compliance with HIPAA and SOC 2 standards.
Brand-aligned conversations
The ai12z platform enables life sciences organizations to maintain a consistent, trusted voice across every interaction. By aligning the AI-driven conversations with your organization’s look and feel, you reinforce reliability and credibility across your digital profile.
Multilingual support
Our AI assistants support over 50 languages, enabling life sciences organizations to break down language barriers in research, regulatory processes, and patient engagement.
Actionable insights
Monitor key metrics such as clinical vs. operational inquiry distribution, the volume of patient-facing interactions, peak engagement times, and user behavior patterns. Use real-time data to improve access to key information and ensure your digital assistant is effectively meeting the needs of your organization.
Explore more solutions
ai12z also has AI search and digital assistants across multiple verticals, adapting to the needs of each sector and the people they serve.