Make public services easier to navigate
AI for state & local government
Make public services easier to navigate with AI for government
Every day, thousands of people visit online government resources for a variety of needs, often complex and custom to their unique situation. When it is a challenge to find the right information, people turn to live agents for personalized support, increasing the demand on government staff and creating long queues online and in-person.
ai12z’s generative AI-powered digital assistants alleviate these challenges by providing custom, accurate and easy-to-understand responses to a range of online queries — helping citizens feel confident in their next steps while reducing the burden on your workforce.
Improve service efficiency
Many government agencies struggle with long wait times for phone support, live chat, or in-person assistance. An AI digital assistant can help alleviate this by answering common questions, guiding citizens through processes, and resolving requests without the need for human intervention. This means those who truly need one-on-one assistance can get it faster, improving service efficiency across the board.
Expand access to information and public services
When people feel confident in the information they receive, they’re more likely to take action independently. With ai12z, AI for government simplifies – what some may feel – are complex government processes by providing clear, personalized answers that help users navigate forms, permits, service eligibility and more with ease.
Create an AI experience you can trust
Within the ai12z platform, you can configure clear guardrails for your AI search and chatbot experience such as tone, scope of topics and response rules/guidelines. These built-in safeguards help to prevent bias and deliver a consistent and fair/equitable experience. Branding the digital assistant in line with the rest of your online resources can also instill trust in the user experience.
Support employee productivity
AI search and chatbots aren’t just for the public, employees can benefit too by using the digital assistant to quickly find the right resources to deliver the best support possible. With easier access to information, employees can work more efficiently and collaborate more effectively without spending valuable time combing through online resources.
Features fit for government
Conversational search
Help residents find the right information faster with natural language search that understands context, intent, and conversational questions.
AI visibility
Improve how your information shows up across AI platforms so citizens can access up-to-date and trusted guidance when using tools like ChatGPT.
Calls-to-action
Guide residents from finding information to taking action with embedded links, applications, appointments, and service requests.
Dynamic forms
Simplify applications and service requests by embedding forms directly into the conversation with built-in validation and guidance.
Scrolling lists & carousels
Present services, programs, and resources in an easy-to-browse format that helps users compare options and find what they need faster.
Multilingual support
Deliver accessible support in 50+ languages so more residents can confidently access information and public services.
Explore more solutions
ai12z provides AI experiences across multiple verticals, adapting to the needs of each sector and the people they serve.
