Digitize citizen services for quicker, more effective engagement
AI search and assistants for state & local government
Make government services easier to navigate
Every day, thousands of people visit online government resources for a variety of needs, often complex and custom to their unique situation. When it is a challenge to find the right information, people turn to live agents for personalized support, increasing the demand on government staff and creating long queues online and in-person.
ai12z’s generative AI-powered digital assistants alleviate these challenges by providing custom, accurate and easy-to-understand responses to a range of online queries — helping citizens feel confident in their next steps while reducing the burden on your workforce.
Improve service efficiency
Many government agencies struggle with long wait times for phone support, live chat, or in-person assistance. An AI digital assistant can help alleviate this by answering common questions, guiding citizens through processes, and resolving requests without the need for human intervention. This means those who truly need one-on-one assistance can get it faster, improving service efficiency across the board.
Expand access to information and public services
When people feel confident in the information they receive, they’re more likely to take action independently. Your AI assistant simplifies – what some may feel – are complex government processes by providing clear, personalized answers that help users navigate forms, permits, service eligibility and more with ease.
Create an AI experience you can trust
Within the ai12z platform, you can configure clear guardrails for your AI search and chatbot experience such as tone, scope of topics and response rules/guidelines. These built-in safeguards help to prevent bias and deliver a consistent and fair/equitable experience. Branding the digital assistant in line with the rest of your online resources can also instill trust in the user experience.
Support employee productivity
AI search and chatbots aren’t just for the public, employees can benefit too by using the digital assistant to quickly find the right resources to deliver the best support possible. With easier access to information, employees can work more efficiently and collaborate more effectively without spending valuable time combing through online resources.
Features fit for government organizations
Enhanced search
Users can search using natural language, not just keywords. The system understands context and intent, helping residents find information relevant to their needs more easily.
Calls-to-action
The system provides users with clear, actionable choices, like submitting a request or accessing a service directly within the chat interface. This helps citizens complete tasks faster and reduces confusion and drop-off.
Dynamic forms
Forms can be embedded directly in the conversation, allowing users to submit requests, applications, or feedback without leaving the page. Required fields and validation rules help ensure the information is complete and accurate.
Scrolling lists & carousels
Scrolling lists and carousels simplify navigation through large datasets, allowing users to find what they need quickly without excessive scrolling or searching. Display multiple options, including different services, programs, or events, in a simple, compact view.
Multilingual support
Better serve diverse communities by delivering responses in 50+ languages. The system automatically detects the user’s language from their browser settings and dynamically responds in their preferred language.
Real-time insights
Track user interactions with the AI copilot. Analyze user feedback through the ratings metrics and refine the AI’s knowledge base with intuitive visualizations of search trends and gaps in user queries.
Explore more solutions
ai12z also has AI search and digital assistants across multiple verticals, adapting to the needs of each sector and the people they serve.