A 24/7 concierge for your customers
AI for travel & hospitality
Streamline digital experiences for less searching and more exploring
Travel is all about the experience, and today’s travelers expect that experience to begin the moment they start planning. While digital bookings offer plenty of choices to meet diverse needs, too many options can be overwhelming, leading to indecision and missed opportunities. With ai12z’s AI search and digital assistants, travel and hospitality brands can provide 24/7 assistance, instant bookings, and tailored recommendations, resulting in more engaged customers and reduced support costs.
Boost bookings with a faster and friction-free experience
Within the AI assistant, customers can fill out forms to book flights, hotels, restaurants and more, enabling prospects to jump from education to action in one workflow. Smart search also makes it easy for travelers to discover activities and attractions that complement their interests, encouraging them to explore more options and book with confidence.
Personalize planning with a digital concierge
Give travelers meaningful control over their experience. A digital concierge combines stated preferences with booking history to offer timely, relevant suggestions, making each interaction more efficient and intuitive.
Reduce bounce rates by keeping customers engaged
AI search and assistants help keep users on your platform longer by making it easier to find relevant information without frustration. Reducing friction and decision fatigue helps convert interest into action, lowering bounce rates and increasing direct bookings.
Alleviate customer service burden while enhancing support
The digital assistant can handle routine questions, itinerary changes, and recommendations 24/7, reducing the volume of queries requiring live agents and lowering operational costs while still delivering a high-quality guest experience.
Features fit for travel & hospitality
Flexible entry points
Deploy AI search and digital assistants in the format that best fits your guest experience, whether as a search bar, chatbot, AI overview, full-page experience, or alongside traditional search.
AI visibility
Help travelers discover your destinations, accommodations, and experiences when they use AI to research, compare, and plan their next trip.
Adaptive webpages
Personalize page content based on each traveler's interests, surfacing the most relevant destinations, accommodations, experiences, and next steps.
Embedded actions
Help travelers take the next step by embedding actions like booking accommodations, reserving activities, completing check-in forms, or modifying itineraries directly into the conversation.
Image AI
Bring destinations, accommodations, and experiences to life with dynamic images that help travelers explore and compare their options.
Multilingual support
Automatically detect each traveler's preferred language and deliver support in 50+ languages to create a seamless experience for a global audience.
Explore more solutions
ai12z provides AI experiences across multiple verticals, adapting to the needs of each sector and the people they serve.
